Urgent Care | Walk-In Clinic
Urgent Care • Bellevue, WA
Ratings by platform
- Solv (MultiCare Indigo): 4.7/5 (5,378 ratings)
- Birdeye (Kaiser Permanente): 2.1/5 (148 reviews)
- Birdeye (Swedish Urgent Care Factoria): 3.9/5 (101 reviews)
- Solv (ZoomCare): 4.7/5 (430 ratings)
What patients say
Patients praise
- Efficiency and speed of service (when not busy)
- Online booking/reservation tools (e.g., Solv, 'Get In Line')
- Friendly and knowledgeable staff in many instances
- Clean and professional facility environments
Common complaints
- Long wait times (sometimes hours despite empty facilities)
- Perceived lack of staff empathy and professionalism
- Issues with front desk communication and triage procedures
- Difficulties with referrals and internal administrative coordination
In patients' words
"I didn’t make an appointment as I wasn’t sure what time I could get there, so came as a walk-in. There was no wait time. Both the nurse and provider were helpful, professional, and kind."
— MultiCare Indigo Urgent Care Patient Review"Waiting times in urgent care are excessive, typically 4-5 hours despite empty rooms... It's frustrating to dedicate an entire day to simply seeing a doctor."
— Kaiser Permanente Bellevue Patient Review"Poor communication on wait times by front desk person. Was told 1 hour wait which was fine. 2 hrs later, still not seen."
— Swedish Urgent Care Factoria Patient Review"The receptionist at this urgent care is extremely insensitive and unprofessional. She laughed at my family member’s extreme pain and discomfort."
— Overlake Clinics Lake Hills Urgent Care Patient ReviewMore clinics in Bellevue
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