Swedish Urgent Care Factoria
Urgent Care • Bellevue, WA
Ratings by platform
- Various aggregators (Birdeye, UrgentCareMap): 3.9/5 stars (~100-168 reviews)
- Apple Maps: 3.8/5 stars (18 reviews (via Yelp))
What patients say
Patients praise
- Efficient and streamlined online booking process
- Clean and modern facility environment
- Skilled, kind, and attentive medical staff (nurses and physicians)
- Easy access and parking convenience
Common complaints
- Inconsistent communication regarding wait times and availability
- Frustration over walk-in versus appointment policies
- Reports of unprofessional or dismissive staff behavior in isolated instances
- Long waits despite having an appointment
In patients' words
"The physicians are kind and skilled, the facility is clean... Easy to park, pleasant front desk staff."
— Puget Sound Consumers' Checkbook"Poor communication on wait times by front desk person. Was told 1 hour wait which was fine. 2 hrs later, still not seen."
— Birdeye reviewMore clinics in Bellevue
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