Memorial Care Center - Bethesda Health Group
Skilled Nursing/Rehabilitation • Belleville, IL
Ratings by platform
- Medicare.gov / CMS Care Compare: 5 out of 5 stars (CMS Overall Rating) (1 (official complaint on record since 2023))
- Seniors.fyi: 3.8 out of 5 stars (39 reviews)
What patients say
Patients praise
- High CMS overall rating (5 stars)
- Clean and well-maintained facility environment
- Friendly and helpful staff in some departments
- Positive outcomes for some rehabilitation patients
Common complaints
- Staffing shortages and understaffing concerns
- Inconsistent responsiveness and delays in care
- Communication gaps between staff and families
- Regulatory findings regarding administrative documentation (e.g., background check screenings)
- Occasional reports of rude or uncoordinated care
In patients' words
"The techs were horrible, understaffed, and hateful, with patients ignored and mistreated. The nursing staff were inadequate, understaffed, disorganized, abrupt, and rude, with medication delays and errors."
— Seniors.fyi"Great care, clean, friendly staff helped my dad in rehabilitation. He didn't want to be there at first, but they won him over!"
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