Dialysis Center Belleville, Illinois - Fresenius Kidney Care

Patients praise

• Some staff members described as helpful, caring, or great by peers/some patients
• Appreciation for the support provided to employees, fostering a sense of team and family atmosphere

Common complaints

• Perceived lack of staff compassion, professionalism, and etiquette
• Concerns regarding infection control practices (e.g., hand washing)
• Reports of feeling staff are overworked, tired, and inattentive to patient needs
• Complaints about disrespectful communication and lack of patient-centered care
• Difficulty with needle insertion or technical skill at some locations