Batavia - WellNow Urgent Care
Urgent Care • Batavia, NY
Ratings by platform
- WellNow Official Site: Approximately 4.2 out of 5 stars (aggregated) (697 reviews (company-reported aggregate))
- Yelp: 2.5 out of 5 stars (15 reviews)
What patients say
Patients praise
- Efficient and quick service in some cases
- Professional and helpful medical staff/providers in specific visits
- Effective care for minor injuries and illnesses
Common complaints
- Long wait times despite online reservations
- Perceived unhelpfulness or rudeness from staff
- Alleged refusal of service for specific medical issues/workers' compensation cases
- Concerns about the appropriateness of office environment (e.g., slushy machine in waiting room)
In patients' words
"Our PA Mrs. Doman was very helpful. She listened to our concerns and addressed the problem. It was way easier and faster than going to the emergency room."
— Trucker Guide review"We rushed her to Urgent Care... She was denied service, called a 'Workers' comp case'... in front of other patients."
— ComplaintsBoard.com user report"This office has a SLUSHY machine in their waiting room. I walked in, saw it, and walked right out. This is wildly inappropriate in a healthcare setting."
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