Thoracic Surgery - Batavia | Rochester Regional Health
Thoracic Surgery • Batavia, NY
Ratings by platform
- Healthgrades (Dr. Ronald Kirshner): 4.4 out of 5 stars (7 reviews)
- WebMD (Dr. Ruth Hetland): 5.0 out of 5 stars (38 ratings)
- Vitals (Dr. Jeffrey Cane): 3.5 out of 5 stars (6 reviews)
- Birdeye (RRH Urgent Care - Batavia): 2.9 out of 5 stars (17 reviews)
What patients say
Patients praise
- High level of trust in surgeon expertise and surgical outcomes
- Surgeons described as professional, detailed, and compassionate by some patients
- Positive experiences with nursing and midwifery staff for maternity care
- Some reports of quick and helpful service in specific clinical settings
Common complaints
- Difficulty contacting offices and getting return phone calls
- Long wait times for appointments and blood work services
- Complaints regarding administrative and billing communication failures
- Some experiences with perceived provider rudeness or lack of empathy
- Concerns about follow-up care and documentation errors
In patients' words
"If you want a surgeon that you can trust with your life he is the man for you."
— Healthgrades user review for Dr. Ronald Kirshner"The phone tag. The refusal of the office Getting back to me. ER visits because of the inept attention to my long term care. The anxiety that builds waiting for a doctor or nurse to return your calls is unbelievable."
— LocalityBiz user review for Batavia Primary CareMore clinics in Batavia
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