RRH Genesee Orthopedics
Orthopedics • Batavia, NY
Ratings by platform
- WebMD Care (Dr. Richard Hoy): 5.0 out of 5 (13 ratings)
- Vitals: 4.6 to 4.8 out of 5 (Multiple ratings across varying platforms for Dr. Nicholas Loffredo)
What patients say
Patients praise
- Compassionate and attentive medical care
- Highly regarded specific providers (e.g., Dr. Loffredo)
- Effective surgical follow-up and patient support
Common complaints
- Difficulty scheduling appointments via phone call center
- Long wait times for appointments
- Perceived confusion/chaos in the office layout/check-in process
In patients' words
"Broke my ankle and called to schedule an appointment. Of course you go to a call center and apparently the Batavia location they cannot schedule over the phone. They have to send a message... It has been almost 3 days and complete silence."
— LocalityBiz user review"Excellent, compassionate care. My daughter had a complicated fracture and was followed closely by Dr. Loffredo. Our concerns were always addressed."
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