General Surgery - Batavia | Rochester Regional Health
General Surgery • Batavia, NY
Ratings by platform
- U.S. News & World Report (United Memorial Medical Center General Surgery): 5/5
- Centers for Medicare & Medicaid Services (Dr. Thomas J. Russo): 95.2/100 (MIPS Quality Assessment)
What patients say
Patients praise
- High quality surgical expertise and successful outcomes
- Professional and kind individual surgeons noted for thorough explanations
- Strong patient satisfaction with specific surgical procedures
- Excellent clinical quality ratings for some surgeons
Common complaints
- Billing and insurance department communication issues
- Long wait times for appointments and responses
- Reports of poor bedside manner or dismissive attitudes by some individual providers
- Outdated facilities at some locations
In patients' words
"Dr. Dibenedetto is one of the nicest and most friendliest dr's I have ever met. He is professional, kind, very thorough, and takes time to explain everything/procedure."
— Vitals review for Dr. Anthony Dibenedetto"He is arrogant, condescending and has the worst bedside manner I've ever seen."
— WebMD review regarding a doctor at UMMC Batavia"I have also called their billing department 5 times! All 5 times I have been on hold for 32 mins each and then they force you to leave message? Why so I don't receive a call back?"
— Better Business Bureau complaint regarding Rochester Regional HealthMore clinics in Batavia
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