Colorectal Clinic in Batavia, NY - Rochester Colon & Rectal Surgeons
General Surgery • Batavia, NY
Ratings by platform
- Wheree: 8.3/10 (Wheree) (Limited (often 1-2 reviews per specific profile/doctor))
- WebMD, Yelp, MapQuest: Mixed (ranges from 1 to 5 stars across platforms) (Varies by platform; typically low volume)
What patients say
Patients praise
- Compassionate and competent medical care from providers
- Doctors described as kind, proactive, and willing to listen to concerns
- Efficient procedures and helpful nursing staff in many instances
- Clean and well-organized facilities
Common complaints
- Difficulties reaching the office by phone and long hold times
- Reports of unprofessional or dismissive staff and doctor behavior
- Communication lapses, including issues with pre-procedure instructions and documentation mailing
- Dissatisfaction with cancellation fees and administrative processes
In patients' words
"Have seen multiple doctors in the practice. Quick to respond to portal messages. Very caring doctors and staff. Best surgeons in Rochester."
— WebMD User Review"This had to have been the most unprofessional doctors appointment I have ever been to. The nurse I was extremely cold and dismissed all the symptoms I was explaining. As soon as the doctor came in, it was the same thing. In fact, the doctor even laughed at one of the symptoms I mentioned!"
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