Ear, Nose & Throat | Batavia, NY | URochester Medicine
Ear, Nose, & Throat • Batavia, NY
Ratings by platform
- Birdeye: 3.6 out of 5 stars (aggregate for UR Medicine Primary Care - Batavia) (20 reviews)
- WebMD: 4.0 out of 5 stars (for Dr. Susan Fulmer) (2 reviews)
What patients say
Patients praise
- High level of professionalism and clinical competence from physicians
- Positive patient outcomes, including successful surgeries and resolution of long-standing issues
- Compassionate, empathetic, and attentive care provided by many staff members and doctors
- Clear communication and collaborative decision-making reported by some patients
Common complaints
- Allegations of discriminatory treatment and lack of diversity in UR Medicine Batavia practices
- Reports of dismissive or unhelpful physician communication regarding specific health conditions
- Frustration with administrative processes such as referral requirements
In patients' words
"Dr. Schmale listened to me and performed surgery and now, after 53 years, I can breathe out of my nose!! Thank you, Dr. Schmale! You have changed my quality of life!"
— UR Medicine Otolaryngology patient testimonial"As a Black patient with chronic health conditions, I was denied appropriate care & accommodations... I experienced discriminatory treatment that felt racially motivated."
— Birdeye review for UR Medicine Primary Care Batavia"Dr. Fulmer doesn’t listen to you. Don’t go to her. She doesn’t know how to treat thyroid issues. She will only make you sicker. Find another doctor."
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