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Batavia, Canandaigua, and Rochester, NY | Hearing Aids logo

Batavia, Canandaigua, and Rochester, NY | Hearing Aids

AudiologyBatavia, NY

★★★★★4.8/5169 reviews across 4 platforms

Ratings by platform

  • HealthyHearing (Lakeside Audiology): 5.0/5.0 (5 reviews)
  • HealthyHearing (Morabito Hearing Aid Center): 5.0/5.0 (10 reviews)
  • Birdeye (Village Audiology): 5.0/5.0 (10 reviews)
  • Ontario Hearing Center Google Reviews: N/A (98+ reviews)
  • Birdeye (HearUSA): 4.8/5.0 (144 reviews)

What patients say

Patients praise

  • Knowledgeable and professional staff/audiologists
  • Helpful, kind, and friendly office environments
  • Thorough explanations of hearing tests and solutions
  • Effective hearing aid fittings and adjustments
  • Accommodating and efficient scheduling experiences

Common complaints

  • Limited support or repairs for devices under warranty
  • Issues with customer service attitude and unprofessionalism
  • Difficulty with appointment scheduling and return policies
  • Potential high costs or unexpected fees for services

In patients' words

"Her experience and mine has been outstanding during the entire procedure of obtaining hearing aids. Emily has been very patient explaining every aspect of the entire hearing process."

Lakeside Audiology & Hearing Solutions patient review

"They are accommodating and very efficient... I’ve been a patient of the office well over 15 years. Patients are given the best advice and consideration to the type of device that would best suited for the patient and his/her budget and insurance."

Morabito Hearing Aid Center patient review

"It is completely unacceptable that a company where you purchase such an expensive product would refuse to send their defective product back to the manufacturer on their customer’s behalf."

Better Business Bureau complaint (Clear Choice Hearing & Balance)

"I walked out of this business because I did not like the attitude of Robert S who waited on me. He said, “Nice to meet you,” without introducing himself. He quoted a price of $365 for services I might need and said that I might as well get new hearing aids for a minimum of $1398."

Birdeye patient review (HearUSA)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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