Behavioral health | Kern Family Health Care
Behavioral Health • Bakersfield, CA
Ratings by platform
- Facebook: 76% recommend (57 reviews)
- TrustBurn: 3.0 out of 5 stars (23 reviews)
What patients say
Patients praise
- Some patients report friendly, helpful, and professional customer service experiences
- Supportive assistance provided during complex medical cases like cancer treatment
- Positive feedback regarding transportation coordination and specific staff members
Common complaints
- Widespread denials of autism-related behavioral therapy (ABA) since late 2025
- Disorganization, record-keeping errors, and administrative mismanagement
- Difficulty reaching the Claims Department and long response times
- Concerns over the prior authorization process and perceived lack of medical knowledge in grievance decisions
- Reports of poor customer service from some staff members
In patients' words
"Kern Family Health Care is the worst provider I’ve ever had, in any state, in 50+ years!! It is negligent & dangerous. It cannot be called care."
— LocalityBiz reviewer"While denials are typically rare, since September, Kern Family Health Care is now denying or delaying around 79% of our cases."
— Center for Autism and Related Disorders representative quoted in news report"Kern Family Health Care is a well-established health service known for its friendly and helpful staff. Many patients appreciate the professionalism and kindness of the team."
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