Austin Neurological Clinic
Neurology • Austin, TX
Ratings by platform
- Birdeye: 2.8 out of 5 stars (85 reviews)
- Yelp: Not specified/mixed sentiment (44 reviews)
What patients say
Patients praise
- Instances of caring staff and administrative personnel
- Occasional experiences of kind and courteous front desk service
- Timely appointment reminders
Common complaints
- Difficulty in scheduling appointments and reaching staff via phone
- Unresponsive communication regarding test results, refills, and messages
- Reports of rude or dismissive interactions with front desk and medical assistants
- Concerns regarding patient follow-up and care coordination
- Reports of uncomfortable or negative experiences during medical procedures like EEGs
In patients' words
"I cannot exagerate how hard it is to get an appointment here. It is literally impossible. I have called no less than seven times in three months and they nev..."
— Birdeye review"It is very difficult to get anyone on the phone and when Dr. Verona's medical assistant finally returned my call she did not send records as stated."
— Birdeye review"Office staff was kind and courteous. Received reminders about my appointment."
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