ARC Neurology - Austin Regional Clinic
Neurology • Austin, TX
Ratings by platform
- Austin Regional Clinic (provider pages): ~4.8–4.9 out of 5 (Hundreds of reviews per provider (e.g., 746 / 786 / 429 / 562))
- Healthgrades (ARC Four Points Neurology group directory): No rating shown / no reviews yet for the group page (0 shown on the page for the group entry)
What patients say
Patients praise
- Clinicians described as attentive, knowledgeable, and professional
- Patients say they feel listened to and cared for, with thorough explanations and plans
- Positive experiences with clinic team friendliness/attentiveness and comfort during visits
Common complaints
- Difficulty reaching the front desk / getting on the phone
- Some complaints about being rushed, interrupted, or dismissive
- A separate BBB complaint summary indicates billing/charge dispute concerns
- A Reddit thread mentions needing a referral for an appointment process
In patients' words
"“I had a lot of trouble trying to call the front desk … However, once I got in the service was really great and professional.”"
— Austin Regional Clinic doctor review excerpt (Patrick C. Nolan, MD, PhD)"“You're nearly impossible to get on the phone with”"
— Austin Regional Clinic doctor review excerpt (Scott A. Boruchow, MD)"“Megan was great! Very helpful and thorough.”"
— Austin Regional Clinic patient review excerpt (Megan H. Hoang, APRN, FNP-C)"“Somewhat rushed and dismissive of my input today…”"
— Austin Regional Clinic patient review excerpt (Kelly L. Coleman, MSN, APRN, AGCNS-BC)"BBB complaint summary notes “wrong medical charge” / billing dispute and calls for help with a bill they “owe.”"
— BBB customer complaints summary (Austin Regional Clinic: ARC Medical Park Tower Orthopedics)"Reddit user: “Need a referral.” (describing trouble scheduling/requirements via ARC)."
— r/Austin Reddit thread about neurologist/referral processMore clinics in Austin
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