Mercy Medical Center: Top Hospital Near Aurora
Behavioral Health • Aurora, IL
Ratings by platform
- ComplaintsBoard: 1.0/5 (Overall reputation rating) (26 complaints reported)
- Healthgrades: 68% of patients gave a rating of 9 or 10 (Not explicitly stated (HCAHPS data))
- Vivian Health: 5.0/5 (2 reviews)
What patients say
Patients praise
- clean facilities
- some doctors and nurses noted as professional, kind, and knowledgeable
- good communication from specific care providers
Common complaints
- long emergency department wait times
- poor staff responsiveness to patient needs
- inadequate complaint resolution processes
- perceived lack of communication or neglect during stays
In patients' words
"Wait time in the waiting room -8-9 hours on Tuesday 9/5. No updates given as to how much longer."
— Patient review via HospitalStats"Excellent staff, great listeners, professional and kind. Well rounded. The best care around."
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