Department of Radiology & Imaging - Augusta University
Radiology • Augusta, GA
Ratings by platform
- Medicai (summary of multiple platforms): 4.2/5 stars (55 reviews)
- Yelp (AU Health): 1.5/5 stars (23 reviews)
What patients say
Patients praise
- professional and competent staff
- caring, kind, and friendly demeanor of technologists and receptionists
- clean and modern facilities
- comfortable environment including amenities like warm blankets and music
- efficient service in some cases
Common complaints
- difficulties with prior authorization processes
- billing and payment issues
- challenges in contacting staff by phone
- perceived lack of responsiveness from management
In patients' words
"These women are genuine, caring, friendly, and extremely good at their jobs. I love this place, and I will definitely go here again if I need another ultrasound!"
— Patient review on localitybiz.com"Horrible experience with prior authorization. I called several days in advance to verify authorization for 3 imaging procedures that had been scheduled 3 WEEKS ago. 3 days straight I was told the person was "in a meeting" and would call me back. I was never called, I was hung up on a few times."
— Patient review on localitybiz.com"We’ve been called the “Chick-fil-A of Imaging” and the “Spa.”"
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