Primary Care Services at Medical Assocaties Plus
Primary Care • Augusta, GA
Ratings by platform
- Birdeye: 3.9 out of 5 stars (479 reviews)
- Medicai.io summary: 3.3 out of 5 stars (15 reviews)
What patients say
Patients praise
- Praise for specific physicians' bedside manner and professional care
- Some patients report a smooth, welcoming, and efficient check-in experience at certain locations
- Occasional reports of friendly and supportive staff members
Common complaints
- Significant complaints regarding front office staff, including reports of rudeness, unprofessionalism, and difficulty answering phones
- Issues with communication, such as failing to return calls or leaving patients in a "doom loop" on the phone
- Difficulties with administrative efficiency, including handling paperwork, FMLA forms, and prior authorizations
- Specific reports of negative or condescending interactions with nursing staff and some providers
In patients' words
"It usually doesn’t take long for me to be seen and I’ve never had any of my appointments canceled... some of the receptionist ladies are kinda rude and intimidating."
— Patient Review (LocalityBiz)"You call and call and can never get anyone to answer the phone. Calling is an exercise in futility... Unprofessional isn't strong enough of a word."
— Patient Review (LocalityBiz)"I believe this is one of the most unprofessional doctors office i have ever visited. they are unprofessional and not proficient enough when it comes to getting stuff done in a timely manner."
— Patient Review (LocalityBiz)More clinics in Augusta
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