Piedmont Healthcare
Primary Care • Augusta, GA
Ratings by platform
- Momentary (based on CMS HCAHPS): 2/5 (1,374 reviews)
- Healthgrades (hospital experience): 67% recommend
- Comparably: 3/5 (8 reviews)
What patients say
Patients praise
- Patients appreciating professional and compassionate nursing staff in certain areas
- Positive feedback on individual primary care provider experiences
- Accessibility of specialized medical services in the Augusta area
- Quietness of the facility reported as a relative strength
Common complaints
- Lower-than-average staff responsiveness and availability of help when needed
- Communication challenges regarding medication explanations and patient needs
- Patient concerns regarding hospitalist care and lack of perceived empathy
- Some issues reported with cleanliness ratings
In patients' words
"Piedmont Hospitalist- Had a loved one in this hospital. The Hospitalist are very cold, uncaring, and not at all concerned about the welfare of the patient."
— Yelp review of Piedmont Augusta"Excellent system of care. great docs. Great doctors. Great care close to home."
— Comparably review of Piedmont HealthcareMore clinics in Augusta
Center for Primary Care
Patients praise: Attentive, thorough, and compassionate care from physicians and providers · Strong, long-term doctor-patient relationships.
Medical Associates Plus
Patients praise: Praise for specific physicians' bedside manner and professional care · Some patients report a smooth, welcoming, and efficient check-in experience at certain locations.
BenchMark Physical Therapy
Patients praise: Knowledgeable, professional, and well-trained staff · Welcoming, friendly, and family-oriented environment.
ERW Physical Therapy
Patients praise: Knowledgeable, attentive, and compassionate staff · Effective, personalized treatment plans.
Piedmont Physicians Pain Management of Augusta
Patients praise: Professionalism of medical staff · Knowledgeable care providers.
Augusta OB/GYN Specialists
Patients praise: Efficient office operations in some cases · Modern/nice office environment.
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