Location search | Quest Diagnostics
Laboratory Services • Augusta, GA
Ratings by platform
- ComplaintsBoard: 1.3/5 (7 reviews and 492 complaints)
- Birdeye (Augusta, ME): 3/5 (4 reviews)
What patients say
Patients praise
- Professional, skilled, and efficient phlebotomists
- Quick and comfortable blood draw experiences with minimal pain
- Clean and well-maintained facilities in certain locations
- Ease of scheduling appointments for some users
Common complaints
- Billing errors and confusing invoices
- Long wait times and inefficiency in check-in processes
- Difficulty reaching human representatives/poor customer service support
- Inconsistent accuracy of lab results and scheduling issues
- Lack of in-person staff interaction at some locations
In patients' words
"They closed the receptionist window—there is no human contact at all anymore. Everything is pushed to a machine, and it’s simply not working."
— Trustpilot review"Phlebotomists are consistently praised as the absolute best, described as fast, efficient, polite, friendly, skilled, and experienced. Many note that blood draws are performed with minimal discomfort."
— Loc8NearMe review summary for Washington Rd locationMore clinics in Augusta
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