Substance Use Treatment & Recovery Resources - Cayuga County
Addiction Medicine • Auburn, NY
Ratings by platform
- Rehab.com (Cayuga County Department of Mental Health): 2.68 out of 5 stars (based on 37 reviews) (37)
- Recovered.org (Confidential Help for Alc Drugs - CHAD): 3.83 out of 5 stars (Recovered Trustscore) (Not explicitly stated)
- Recovered.org (Unity House of Cayuga County): 3.5 out of 5 stars (Recovered Trustscore) (Not explicitly stated)
What patients say
Patients praise
- Availability of comprehensive supportive services like housing and employment counseling
- Presence of diverse treatment modalities including medication-assisted treatment (MAT) and counseling
- Helpfulness of specific administrative or reception staff at certain locations
Common complaints
- Allegations of careless and unprofessional conduct by staff
- Reports of patients feeling misdiagnosed or unheard by providers
- Concerns regarding staff attitudes and perceived lack of empathy
- Perception that some facilities are used primarily for mandated compliance rather than voluntary recovery
In patients' words
"CCMH is a horrible place to go if you want to get help with your mental health... Many of their current and former patients spoken out regarding their careless and unprofessional conduct..."
— Rehab.com review for Cayuga County Department of Mental Health"The Receptionist Kaytlin is so sweet and caring! I appreciate her tone and the way that she goes out of her way to be helpful!"
— Google review for Cayuga Addiction Recovery Services (Ithaca location)More clinics in Auburn
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