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Addiction Medicine • Auburn, NY

★★★★☆3.6/55 reviews across 3 platforms

Ratings by platform

  • AddictionResource.com (for Cayuga Centers): 9.1/10
  • Best-Rehabs.com (for FLACRA): 3.4/5 (5)
  • Recovered.org (for Unity House of Cayuga County): 3.5/5

What patients say

Patients praise

  • Access to essential services (methadone, counseling, peer support)
  • Cost-effective or free treatment options available
  • Support systems for long-term recovery
  • Assistance for those with limited financial resources

Common complaints

  • Lack of sufficient staff support
  • Poor facility management or maintenance (e.g., cleanliness, office procedures)
  • Ineffective counseling services
  • Long wait times or access issues (addressed by new program)

In patients' words

"This facility helped change my life and helped get me on the right track. They have enormous support systems."

— Alumnus review for FLACRA via Best-Rehabs.com

"There are many patients and not enough staff."

— Alumnus review for FLACRA via Best-Rehabs.com

"This place is obviously not being run correctly or by the right personnel... The rugs in the waiting room are always dirty and have centipedes crawling around."

— Patient review for Cayuga Counseling Services via USCompanies.net

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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