Services - Athol Hospital
Behavioral Health • Athol, MA
Ratings by platform
- OpenGovNY / Multiple platforms: 3.1/5 (based on aggregate platforms) (11 (on Yelp))
- Healthgrades: 76% patient experience rating (Not explicitly stated (based on HCAHPS data))
What patients say
Patients praise
- Some patients report quick registration and timely access to care in the emergency department
- Instances of thorough and attentive care from certain doctors and technical staff mentioned in individual reviews
- Generally high discharge information scores in standard HCAHPS surveys (e.g., 91%)
- Some patients feel acknowledged and well-treated by ER and inpatient staff
Common complaints
- Reports of unprofessional, rude, or dismissive staff, particularly nurses and some doctors
- Complaints regarding lack of timely responsiveness, such as ignoring call lights or long wait times for attention or food
- Concerns about quality of care and lack of patient compassion
- Some negative experiences specifically within the emergency department
In patients' words
"This was the worst hospital experience I've ever had... they acted as if they were being inconvenienced every time they interacted with us."
— LocalityBiz review"My favorite ER! Every time I walk in here I feel like I'm acknowledged immediately. Sometimes by the dr. Themselves! They register us quickly and get us right to a room."
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