Acute Care Service - Amberwell Health
Urgent Care • Atchison, KS
Ratings by platform
- CMS HCAHPS (Centers for Medicare & Medicaid Services): 4 out of 5 stars (overall patient experience) (175 surveys completed (CMS reporting))
- Yelp: Mixed/low (Yelp) (10 reviews)
What patients say
Patients praise
- High willingness to recommend the hospital (90% reported)
- Positive feedback regarding staff friendliness and politeness
- Satisfactory experiences with labor and delivery services
- Appreciation for pharmacy organization and curbside service availability
Common complaints
- Reports of dismissive or inaccurate medical diagnoses in the emergency room (e.g., attributing symptoms to anxiety or misdiagnosis)
- Concerns regarding billing processes and insurance claim handling
- Allegations of privacy concerns and potential HIPAA violations by staff
- Dissatisfaction with patient-provider communication and perceived lack of empathy during interactions
In patients' words
"The hospital received five-star ratings in Communication with Nurses, Communication about Medicines, and Quietness of Hospital."
— Amberwell Health official news release"Overall ive had good experiences here with the staff and doctors. They have always been very polite and patient. i currently have my 5th child here now who was just born yesterday and i want to say that they did an excellent job with the birth and delivery..."
— Online community review"You’re more likely to leave with another problem than you are to get anything fixed here. Go to an actual hospital if you need help."
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