Medical Care Services
Emergency Medicine • Atchison, KS
Ratings by platform
- CMS HCAHPS / Momentary Labs: 5 out of 5 stars (overall patient satisfaction rating) (170 patient surveys)
- US News Best Hospitals: 4 out of 5 stars (patient experience score)
What patients say
Patients praise
- Strong nursing and doctor communication
- High patient recommendation rates (approx. 74-90%)
- Convenient access to primary care and walk-in clinic hours
- Responsive and caring emergency room staff reported by some patients
Common complaints
- Issues with insurance claims processing
- Inconsistent experiences in the emergency room due to rotating doctors
- Concerns regarding HIPAA violations and staff discussing patients inappropriately
- Instances of perceived blaming of patients for medical issues
In patients' words
"Amberwell’s Emergency Services were outstanding. The staff are caring and thoughtful. I actually visited two other emergency rooms at the time and Amberwell was the only one to send me a paper bill with itemized expenses that made sense."
— LocalityBiz review of Amberwell Atchison"Some nurses and medical assistants talk about patients to other people. There is a lot of back stabbing and HIPA violations..."
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