Amberwell Surgical Care
General Surgery • Atchison, KS
Ratings by platform
- CMS HCAHPS: 5 out of 5 stars (overall patient satisfaction rating) (170 (based on CMS HCAHPS surveys))
- CMS (based on Q2 2024–Q1 2025 survey results): 4 out of 5 stars (overall patient experience rating)
What patients say
Patients praise
- high patient satisfaction with nurse communication
- effective communication regarding medications
- positive experiences with childbirth and delivery services
- staff described as professional and kind by some patients
- favorable ratings for hospital quietness
Common complaints
- concerns regarding billing and insurance claims processing
- reports of perceived unprofessionalism or HIPAA concerns among some staff
- negative experiences with communication during ER visits and patient discharge handling
In patients' words
"Overall ive had good experiences here with the staff and doctors. They have always been very polite and patient."
— LocalityBiz Review"Beware! Caught them not sending claims to my insurance. After a long tedious process of reviewing my claims... I finally got it all figured out. There were a couple claims that were not processed though my insurance without my knowledge."
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