Mental Health and Wellness | Mission Hospital
Mental Health Services • Asheville, NC
Ratings by platform
- Birdeye: 3.9 stars (4,935 reviews)
- Healthgrades: 51% patient experience rating
- Better Business Bureau: 1.27 out of 5 stars (15 customer reviews)
What patients say
Patients praise
- some objective clinical measures of quality and safety remain high or respectable
- specific instances of successful diagnoses and effective treatment by individual providers
- high scores in certain specific areas like hand hygiene practices
- excellent ability to discharge patients home after treatment
Common complaints
- significant concerns regarding staffing shortages and high staff turnover
- reports of excessive wait times in the emergency room
- perceived decline in quality of care following HCA acquisition
- difficulties in billing, insurance communication, and transparency
- instances of poor bedside manner or unprofessional staff behavior
In patients' words
"When I look at the staffing levels, they seem to be so much worse than they were before. I really think HCA came in and bought a high-performing, well-respected hospital and has driven it into the ground."
— Ed Jenest, quoted by WLOS News 13"Patients’ ratings of their hospital experience have plummeted to the lowest level, and Mission no longer regularly scores at the highest levels under the more rigorous and widely respected systems that rate overall quality."
— Doug Easterling, Wake Forest University working draftMore clinics in Asheville
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