MinuteClinic Locations in Amherst, MA
Urgent Care • Amherst, MA
Ratings by platform
- CVS MinuteClinic official website: 4.6 to 4.7 out of 5 stars (167 to 253 reviews across different site pages)
What patients say
Patients praise
- Knowledgeable and professional medical providers (Nurse Practitioners/PAs)
- Convenient and easy appointment scheduling when the system functions properly
- Kind and efficient care during vaccinations and minor treatments
- Helpful and informative staff interaction
Common complaints
- User-unfriendly online check-in and kiosk system
- Confusion regarding the distinction between MinuteClinic and CVS Pharmacy services
- Long wait times and appointment management issues
- Perceived lack of control by staff over scheduling/system errors
In patients' words
"The Nurse and the service were terrific, above and beyond. However the checkin online didn't work and the kiosk checkin at the site took many tries... it was extremely user-unfriendly."
— LocalityBiz user review"It was very easy to make an appointment and I was able to secure an appointment with a very reasonable time. I was seen at exactly my appointment time and the provider was informative, professional, and very courteous."
— CVS MinuteClinic website user review"It's extremely confusing. I made vaccination appointments... and I guess at CVS pharmacy. ...one arrives it is clear that they are actually separate entities and one needs to check in separately."
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