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Mental Health | Amherst, MA - Official Website

PsychologyAmherst, MA

★★★★☆4.2/54 reviews across 2 platforms

Ratings by platform

  • Trustindex.io (Handel Behavioral Health): 4.8/5 (Multiple reviews on Trustindex)
  • BeFitHealthClubs (Handel Behavioral Health): 56 reviews (positive aggregate) (56)
  • Birdeye (Audrey Hall/Amherst Psychiatric): 4.0/5 (4)
  • USCompanies (High Street Therapy Associates): Mixed/Low (9)

What patients say

Patients praise

  • Compassionate and attentive clinicians
  • Warm and safe environment for sensitive discussions
  • Effective, goal-oriented therapy sessions
  • Highly valued community resources and support services
  • Strong commitment to financial transparency in charitable organizations

Common complaints

  • Inconsistent scheduling responsiveness
  • Difficulty reaching team members promptly
  • Reports of unprofessional or abusive interactions with specific providers
  • Complaints about billing practices and insurance acceptance
  • Occasional reports of feeling disrespected at community resource centers

In patients' words

"From the very first session, Jordan's calming presence and compassionate demeanor made me feel at ease. She has an incredible ability to listen empathetically and understand my concerns deeply."

BeFitHealthClubs review for Handel Behavioral Health

"I had Audrey Hall while I was a patient at Amherst Psychiatric. Audrey, was completely abusive. When the medical protocol she had me on wasn't working, she told me that she spoke with Dr. O'Connor and they were going to "kick me out of the practice.""

Birdeye review for Audrey Hall

"Quite possibly the worst therapist in existence. I saw the guy for about 2 months, during the course of which I got the overwhelming sense that his primary objective was to keep you coming back as all of his advice seemed geared towards this end."

USCompanies review for High Street Therapy Associates

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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