Pediatrics : University Health Services
Pediatrics • Amherst, MA
Ratings by platform
- Toprated Business (University Health Services): 3.2/5 (144 total reviews)
- UMass internal patient experience survey: 4.55 - 4.7/5 (1,255 responses (internal survey))
What patients say
Patients praise
- High patient satisfaction reported in official internal surveys regarding overall care quality
- Many individual providers, nurses, and clinicians are praised for being kind, helpful, and non-judgmental
- Convenient campus location for UMass community members
- High likelihood of recommendation according to internal surveys
Common complaints
- Long and unpredictable wait times, especially for walk-in services
- Difficulties with communication and administrative/front-desk staff efficiency
- Concerns regarding the consistency and depth of care provided by different providers
- Issues with billing and updating patient records
In patients' words
"I've gone to UHS with a bunch of issues over the past 4 years and never have I had a bad experience. The doctor's have always been kind, efficient, and made me feel really comfortable... Minus a star because one of the student nurses at reception made me say what I was visiting for in a completely quiet room..."
— Toprated Business (University Health Services review)"I want to start off by saying that we have loved seeing Amy here! She is great, non judgemental, and super helpful as first time parents. The nurses have all been fantastic as well. However, we've consistently had issues with communications and the front desk."
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