Hy-Vee Clinic Pharmacy
Pharmacy • Ames, IA
Ratings by platform
- Birdeye: 2.7 out of 5 stars (41 reviews)
What patients say
Patients praise
- Instances of friendly and efficient service from specific staff members
- Convenient text notification systems for refills and pickups
- Helpful and patient support when issues are addressed directly
Common complaints
- Poor communication regarding prescription refills and insurance issues
- Long wait times and delays in prescription fulfillment
- Frustrating interactions with staff, including reports of unprofessional or unhelpful behavior
- Difficulties coordinating care with medical offices and insurance providers
In patients' words
"Worst pharmacy I've ever dealt with. They got a prescription FROM MY PSYCHIATRIST and apparently need to call him AGAIN (when his office is closed) to confirm SOMETHING THEY ALREADY SHOULD HAVE AN EXPLANATION AND APPROVAL FROM MY PSYCHIATRIST FOR?"
— Birdeye reviewer"Talked to Mary on the phone and she was really sweet! Answered all my questions, was very polite, patient and made an effort to help."
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