Jackson County Memorial Hospital: Clinical Care Services
Rural Health Clinic • Altus, OK
Ratings by platform
- CMS HCAHPS (Centers for Medicare & Medicaid Services): 4 out of 5 stars (189 patient surveys)
What patients say
Patients praise
- Strong performance in doctor and nurse communication, often exceeding national averages
- Prompt responsiveness when patients request assistance
- High cleanliness ratings for patient rooms and bathrooms
- Generally positive patient sentiment with a 4-star overall rating
Common complaints
- Difficulties with scheduling departments and administrative follow-up
- Lack of timely communication for specific diagnostic tests such as MRIs
- Concerns regarding the quietness of the hospital environment at night
- Need for improvement in discharge information provided to patients
In patients' words
"The 1 star is for schedule department. Another one of my family members had orders sent for a mri for cancer and still has not been contact."
— Apple Maps / Yelp review"total knee replacement in July. I am very impressed with this hospital and the care I received."
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