Xpress Wellness Urgent Care Altus - Healow
Urgent Care • Altus, OK
Ratings by platform
- Aggregated platforms (Wheree, Birdeye): 8.5/10 (based on aggregated customer feedback) (805 reviews (via Birdeye platform))
What patients say
Patients praise
- friendly and approachable staff
- efficient service and ease of online check-in
- thorough and attentive care when patients are seen
- clean and professional environment
Common complaints
- occasional reports of brusque or inattentive front desk interactions
- varied wait times depending on volume
- concerns regarding scope of care and refusal of specific treatment requests
In patients' words
"I see a lot of complaints about long wait times but I’m ok with that since they give you the time and attention needed when it’s your turn to be seen. I’d rather that than get in quickly to be rushed out."
— LocalityBiz review"Was denied care today... I simply asked for a refill of very basic medicine... What is the reason for even having an urgent care, if you aren't going to treat someone in an urgent situation?"
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