Prairie Cardiovascular: Illinois Cardiologists & Heart Health ...
Heart & Vascular • Alton, IL
Ratings by platform
- Vitals.com (Dr. Robert Lutan): 3.8 out of 5 (5 ratings)
What patients say
Patients praise
- Physicians are generally well-regarded and experienced
- Recognition as a pioneering and comprehensive cardiovascular care organization
- Compassionate and clinical expertise noted in clinical interactions
Common complaints
- Dissatisfaction with office staff, phone operators, and customer service responsiveness
- Complaints regarding inefficient administrative processes like insurance preauthorization delays
- Reports of long wait times for appointments
In patients' words
"The doctor and nursing staff are friendly and helpful. The front desk and phone operators are not. I feel like I'm bothering them when I check in or call."
— Yelp Review for Prairie Cardiovascular (Springfield location)"Well, the doctors may be well recommended but the office staff is terrible... Stop trying to shuffle patients over to Harrisburg... I live in Carbondale for a reason."
— LocalityBiz Review for Prairie Heart Institute (Carbondale location)More clinics in Alton
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