Geriatrics | Northwestern Medicine
Geriatrics • Alton, IL
Ratings by platform
- Alton Memorial Hospital (CMS HCAHPS): 4 out of 5 stars (769 patient surveys)
- Healthgrades (Dr. Kristen Stabell, Geriatrician): 3.1 out of 5 stars (18 ratings)
- US News & World Report (Geriatricians Dr. Stabell & Dr. Wuellner): 4 out of 5 stars (32 and 21 reviews respectively)
What patients say
Patients praise
- physician expertise and quality of care
- compassionate and caring staff interaction
- overall hospital patient satisfaction is generally favorable
- clear doctor-patient communication in specific practice settings
Common complaints
- billing disputes and confusion over charges
- difficulties with the scheduling department
- perceived lack of communication or unresponsiveness
- issues with insurance claims processing
In patients' words
"Dr. Stabell is the best practitioner around. She is as smart as they come and she genuinely cares about her patients."
— Healthgrades review of Dr. Kristen Stabell"Their scheduling department is absolutely horrible. I have now left three messages with the manager of scheduling, and she hasn't bothered to return my call."
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