OSF Medical Group - Primary Care in Alton - OSF HealthCare
Family Medicine • Alton, IL
Ratings by platform
- Vital: Not clearly stated for the practice (individual provider ratings shown) (Be first to leave a review (no practice review count shown))
- WebMD (practice listing): 0 Ratings (no patient ratings/reviews yet) (0 (no review count shown beyond 0 ratings))
- WebMD (Dr. Michael Klein): 3.5/5 (14 ratings; 1 review)
- U.S. News (OSF St. Anthony's Health Center): Patient Experience: 3/5 (65 reviews)
- Momentary Labs (OSF St. Anthony's Health Center): Overall star rating: 4/5 (334 patient surveys completed)
- Birdeye (OSF St. Anthony's Health Center): Not stated in snippet (190 reviews (page title))
What patients say
Patients praise
- Courteous staff / positive staff interactions (notably nurses)
- Communication and responsiveness strengths in some HCAHPS measures
- Care team provides timely estimates and bedside support in at least one review
- Some patient questions answered and follow-up provided (in Dr. Klein review summary)
Common complaints
- Poor provider listening and condescending tone reported
- Lack/ delay in completing referral requests leading to repeat appointment
- Dissatisfaction with mental health knowledge/approach noted by one reviewer
- Negative experiences cited in ER context: bedside manners complaints, perceived laziness, and misdiagnosis concerns
In patients' words
""He doesn't listen, no matter how many times you clearly repeat yourself... He seems woefully uneducated about mental health... condescending tone... forgot to get to my request for a referral... Waste of time.""
— WebMD review for Dr. Michael Klein""The ER is an absolute joke, nursing staff has no bedside manners... watch their cameras and see how lazy their staff is.""
— Birdeye review excerpt (OSF Saint Anthony's Health Center)""The nurse, Victoria, took ... care of me... he gave me an estimate of how long I would be there, and it was right on the money. Thank you to the team for your care!""
— Birdeye review excerpt (OSF Saint Anthony's Health Center)""OSF SAINT ANTHONY'S HEALTH CENTER ... holds an overall star rating of 4 out of 5" and "top strength is nurse communication""
— Momentary Labs summary using CMS HCAHPS for OSF Saint Anthony's Health CenterMore clinics in Alton
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