Mental Health
Behavioral Health • Allentown, PA
Ratings by platform
- Allison Otto, Psy.D (Birdeye): 4.3/5 (11 reviews)
- Allentown Associates (Birdeye/Strunkmedia): 2.8/5 (41 reviews)
- Christina Buss, MA (Healthgrades): Likelihood of recommending: 4.375/5 (not stated in snippet)
- Thriveworks Counseling & Psychiatry Allentown (TherapyDB): 4.4/5 (167 verified reviews)
- Ellie Mental Health - Allentown West (TherapyDB): 5.0/5 (21 verified reviews)
- Blackbird Health (TherapyDB): 4.9/5 (29 verified reviews)
What patients say
Patients praise
- Some providers are described as empathetic, supportive, and welcoming/respectful (e.g., Allison Otto; Christina Buss)
- Several listings report high star ratings and/or strong likelihood to recommend (e.g., Ellie Mental Health, Blackbird Health, Thriveworks)
Common complaints
- Poor responsiveness and follow-up (no return calls/emails)
- Unprofessional or disrespectful staff/attitude and lack of professionalism
- Care experiences described as rushed/insufficient (patients left dissatisfied; felt herded through appointments)
- Administrative/communication problems affecting medication access or services (e.g., delayed meds, closed case, preauthorization issues)
- Low ratings for at least one mental-health-related practice (Allentown Associates)
In patients' words
"“Please avoid Haven House for mental health issues. Kelly who does intake has major attitude.”"
— Yelp review snippet (Haven House - Allentown)"“First impressions are everything and my first experience with this group was not a positive one… The reception staff was very unwelcoming… They were texting and completely ignoring patients arriving to check-in.”"
— localitybiz review snippet (Otto Psychological Associates, LLC)"“Not very happy with this office… I put in paper work… and… no one still reaches back to me.”"
— Birdeye review snippet (Allison Otto, Psy.D)"“Patients… say they were often rushed through appointments… left dissatisfied after visits.”"
— lehighvalleylive.com article summary (Lehigh Valley mental health clinics)"“0140- Haven House takes a long time to get back to me, now I ran out of meds.”"
— lehighcounty.org document text (complaint/grievance-related comments)More clinics in Allentown
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