Urgent Care in Alexander City, Alabama - MainStreet Family Care
Emergency Medicine • Alexander City, AL
Ratings by platform
- Yelp: 2.1 out of 5 stars (139 reviews (across 13 locations))
What patients say
Patients praise
- Professional, friendly, and kind staff
- Efficient appointment/check-in system for some users
- Quick and convenient care for urgent needs
Common complaints
- Billing issues and difficulties obtaining refunds
- Issues with self-service kiosks and broken user interfaces
- Frustration with automated AI answering systems for appointments
In patients' words
"The online check-in was kind of frustrating... The great customer service from the young man at the front desk (who was extremely professional), more than made up for that as well as the amazing service from the attending nurse practitioner."
— BusinessYab Review"Service in office was fine, but billing is a mess. Overcharged and unable to get a refund. Lots of others seem to have the same issue."
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