Russell Medical
Emergency Medicine • Alexander City, AL
Ratings by platform
- Birdeye (aggregated): 4.6/5 stars (3,847 reviews)
- Medicare/CMS HCAHPS: 3/5 stars (CMS HCAHPS based) (223 completed surveys)
- Vivian Health: 3.7/5 stars (11 reviews)
What patients say
Patients praise
- caring and professional nursing staff
- high patient willingness to recommend the facility (ranging from 71% to 88% in various reports)
- good overall patient experience ratings (often rated 9/10 by a significant majority of patients)
Common complaints
- instances of rude or unprofessional behavior, particularly in the emergency department
- occasional shortcomings in doctor communication compared to national averages
In patients' words
"We’ve never had a bad experience. Staf have always been caring and professional. Most recently, my wife spent 3 days there. The staff on the second floor were great."
— Birdeye user review"ER doctor was rude, dismissive and very unprofessional. The nurse assisting him was helpful."
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