Mayo Clinic Health System - Albert Lea and Austin - Minnesota.gov
Family Medicine • Albert Lea, MN
Ratings by platform
- Healthgrades: 66% patient recommendation rate (N/A)
- Rehab.com: 2.25/5 (32 reviews)
- MedicalRecords.com: 3.1/5 (61 reviews)
- Hospital Cost Compare (Patient Satisfaction Survey): 69% of patients would definitely recommend (formal survey) (300 or more)
What patients say
Patients praise
- Positive feedback for individual doctors and specialists
- Respectful and compassionate nursing advice line services
- Patients feeling their pain is well-controlled
- High percentage of patients reporting nurses and doctors communicate well in formal surveys
Common complaints
- Long wait times for appointments and emergency care
- Dissatisfaction with communication from medical staff and doctors
- Reports of perceived unprofessionalism or lack of compassion
- Issues with medication management or perceived misdiagnosis
In patients' words
"My experience with Mayo Clinic has been consistently disappointing. I’ve had multiple visits where I was given incorrect or incomplete information, left waiting with no updates, and never once received an apology."
— Rehab.com"The best thing about the Mayo system is their Nurse Line which is respectful, knowledgeable and compassionate! Thank God for them!"
— MedicalRecords.com"Dr. Oushy is an outstanding surgeon and warm and caring person who explained the procedure in un-rushed detailed fashion. His results far exceeded our expectations. Highly recommend him."
— HealthgradesMore clinics in Albert Lea
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