Mayo Clinic Health System
ENT (Ear, Nose, and Throat) • Albert Lea, MN
Ratings by platform
- WebMD Care: 5.0/5 (393 reviews)
- HealthyHearing.com (for Hearing Associates - Albert Lea): 4.84/5 (50 reviews)
What patients say
Patients praise
- Compassionate and responsive care at alternative regional clinics (e.g., Mason City Clinic)
- Effective and appreciative experiences with audiology and hearing services in Albert Lea
- High regard for specific surgeons and specialists when access is secured
Common complaints
- Reports of long wait times for specialist appointments
- Difficulty accessing timely ENT care locally leading some patients to seek care in other cities like Mason City
- Mixed experiences with clinic staff and communication, including complaints about "rushed" feelings and intrusive administrative questions during visits
In patients' words
"I called the Mayo Clinic and told the person who answered the phone about my horrible pain and that I needed to get in to see an ENT as soon as possible. She said, ‘We can get you in in July’. I said, ‘Do you honestly call that healthcare?’"
— Patient experience blog, Mason City Clinic"I am giving it 3 stars because my first experience was good, but my second was very bad. My first experience, I had a concerned doctor who was a big help. My second time they forced mental health questions on me when I was there for a sinus infection..."
— MedicalRecords.com review of Mayo Clinic Health System - Albert LeaMore clinics in Albert Lea
Audibel Hearing Centers
Patients praise: friendly and knowledgeable staff · good customer service.
Mayo Clinic Health System
Patients praise: High overall hospital quality ratings, including a 5-star CMS rating · Strong patient satisfaction metrics with high percentages of patients reporting they would recommend the hospital.
Urology Services in Mason City, IA Albert Lea, MN
Patients praise: Thorough and personable doctors · Efficient and professional office staff.
Fountain Lake Family Dental
Patients praise: compassionate and friendly team · efficient scheduling and short-notice availability.
Fountain Lake Family Dental
Patients praise: Friendly, professional, and knowledgeable staff · Compassionate and thorough dental care.
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