Mayo Clinic Health System - Albert Lea and Austin
Cancer Center • Albert Lea, MN
Ratings by platform
- Medicare Care Compare, Healthgrades, Yelp, Rehab.com, Vivian Health, and Google Reviews: 4-star patient experience rating (CMS) and 70% of patients rating 9/10 (Healthgrades) (Various based on platform (e.g., 936 surveys reported on Homefacts))
What patients say
Patients praise
- High-performing ratings for specific clinical procedures and safety metrics
- Recognition for professional and caring interactions with some individual physicians and staff
- Consistently positive feedback from staff/employees on the work environment
- Accreditation and high-quality care awards from independent health organizations
Common complaints
- Difficulty reaching staff by phone and long hold times
- Frustration with service delays and communication gaps in the emergency department
- Concerns regarding the consolidation of inpatient services leading to transfers for care
- Negative experiences with specific provider interactions and perceived lack of compassion
In patients' words
"Mayo killed my grandpa. They also charge people 340 dollars for a wrist xray with health insurance. 0/10 would not recommend at all!"
— Yelp Review"I've had multiple visits... or incomplete information, left waiting with no updates, and never once received an apology. The lack of communication... is unacceptable... I expected professionalism and compassion, but instead I’ve been met with frustration every time."
— Rehab.com Review"Dr. Oushy is an outstanding surgeon and warm and caring person who explained the procedure in un-rushed detailed fashion. His results far exceeded our expectations. Highly recommend him."
— Healthgrades ReviewMore clinics in Albert Lea
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