Primary Care & Family Medicine in Akron, OH - Summa Health
Family Medicine • Akron, OH
Ratings by platform
- Healthgrades and Vitals (Note: Ratings often displayed at provider or practice level rather than system-wide): 4.4/5 (Summa Health Family Medicine Center - Practice level aggregate) (Varies by specific location/practice)
- Birdeye: Average (St. Thomas Campus) (194 reviews (St. Thomas Campus))
What patients say
Patients praise
- Long-term patient loyalty to specific practices and providers
- Many patients report feeling treated with warmth and compassion by certain doctors and staff members
Common complaints
- Dissatisfaction with office staff, particularly regarding scheduling and appointment cancellations
- Reports of poor communication and perceived lack of empathy or listening by some providers
- Concerns regarding facility cleanliness and hygiene protocols
- Long wait times, including in emergency settings
- Serious reports of medical negligence and lab errors leading to misdiagnosis
In patients' words
"The doctors and the staff are the best I've had in a long time. I've been with this practice for over 30 yrs. now and I wouldn't go anywhere else."
— Patient review (LocalityBiz)"I’ve had multiple visits canceled or rescheduled last minute and received attitude when I arrive... the scheduling conflicts have been absolutely out of hand, inconvenient, and frustrating."
— Patient review (LocalityBiz)"Summa Hospital has had one of the worst sanitary records on the planet... I walked into his private room only to step over blood, syringes and dirty needles on his table."
— Patient review (HospitalStats)More clinics in Akron
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