Aiken Orthopedic Clinic - Orthopedic Surgeon SC - Carolina ...
Orthopedic Services • Aiken, SC
Ratings by platform
- Healthgrades (Dr. R Vaughan Massie): 5.0/5.0 (214 ratings)
- Healthgrades (Dr. Justin Head): 4.8/5.0 (80 ratings)
- WebMD (Dr. R Vaughan Massie): Not explicitly numeric overall; generally high praise (188 ratings)
- WebMD (Dr. Ty Carter): 4.5/5.0 (100 ratings)
- Healthgrades (Dr. Jesus Castillo): 4.0/5.0 (18 ratings)
What patients say
Patients praise
- Professional and knowledgeable orthopedic surgeons
- Effective surgical outcomes and pain relief, particularly for knee and hip replacements
- Clear communication and thorough explanation of conditions and treatment plans
- Efficient and friendly office staff
- Clean and well-maintained facilities
Common complaints
- Occasional reports of rude or dismissive staff or physician demeanor
- Instances of long wait times
- Specific complaints regarding pain management protocols post-surgery
- Isolated negative experiences with injections or post-operative communication
In patients' words
"He knew what he was doing and projected confidence. Explained everything and answered all my questions. More important he provided treatment I was unable to get elsewhere."
— Healthgrades patient review for Dr. R Vaughan Massie"I love that Dr Head makes you feel so cared for. He takes his time, asks thoughtful questions, and listens to your answers. He’s a wonderful surgeon and a kind person."
— Healthgrades patient review for Dr. Justin Head"I had a horrible experience with Dr. Franklin today. He was rude, mean and the injections he gave me hurt very badly."
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