Gastroenterology - Hendrick Health
Gastroenterology • Abilene, TX
Ratings by platform
- Healthgrades / US News (Dr. Gary Roark): 3.7 to 4.4 out of 5 stars (7 to 19 reviews)
- WebMD / US News (Dr. Steven Smith): 5.0 out of 5 stars (3 to 23 reviews (aggregated))
- Healthgrades / Vitals (Dr. Yogeshkumar Patel): 3.8 out of 5 stars (58 ratings)
What patients say
Patients praise
- High level of professionalism and medical expertise of physicians
- Clear and concise communication from doctors during consultations and procedures
- Effective bedside manner and ability to put patients at ease
- Efficiency of clinical procedures and specialized medical knowledge
Common complaints
- Inconsistent post-procedure care and lack of post-procedure communication
- Reports of rude, non-caring, or dismissive front office staff and administrative personnel
- Scheduling issues, including frequent rescheduling and long wait times for appointments
- Perceived lack of follow-up on test results or need for patients to initiate follow-up contact
- Dissatisfaction with billing processes and administrative transparency
In patients' words
"From the office visit until after the procedure Dr. Smith and his office staff were wonderful. He advised me of everything that would happen in very easy terms and made me feel at ease."
— WebMD (Dr. Steven Smith Review)"Didn't even check on me after procedure. Nor explained what they didnt find. Was barely woke up from anesthesia... nurses weren’t available... awful I will never go back."
— WebMD (Dr. Gary Roark Review)"Dr. Patel is ok, don’t think he really cares about his patients. But his staff is extremely non caring, rude and unprofessional."
— Healthgrades (Dr. Yogeshkumar Patel Review)More clinics in Abilene
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