Trinity Health IHA Medical Group, Neurology - Ann Arbor Campus
Neurology • Ypsilanti, MI
Ratings by platform
- Various official Trinity Health portals and third-party review aggregators like Birdeye: General office ratings often hover around 4.8/5.0 on internal platforms, though some third-party sites report lower averages (e.g., 2.9/5.0) (Variable review counts across different platforms (e.g., 203 ratings on official sites; 29 reviews on third-party sites))
What patients say
Patients praise
- High ratings for many individual providers (often 4.8-5.0 out of 5)
- Frequent praise for providers who listen, are compassionate, and take time to address patient concerns
- Appreciation for knowledgeable and professional staff
- Positive feedback regarding helpful staff and effective treatment planning
Common complaints
- Reports of rude, dismissive, or cold bedside manner by some providers
- Concerns regarding wait times for appointments
- Occasional complaints about lack of thorough listening or feeling rushed during appointments
- Specific instances of patients feeling unsatisfied with treatment plans or feeling the need to switch providers
In patients' words
"Dr Pappas is very much concerned about my welfare. She spends a great amount of time exploring the issues and input from me and my wife."
— Trinity Health Michigan Provider Review Page"Terrible the worst group I have ever seen. We waited 3 months for an appointment and the physician was rude, dismissive. The whole staff was terrible"
— Birdeye Review"Everything was great, not a complaint to name!"
— Trinity Health Michigan Provider Review Page"This was a terrible experience leaving me questioning the ability of this department and wondering if I should switch to University of Michigan."
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