Oak Street Health

Patients praise

• some providers are described as caring, supportive, and professional listeners
• efficient and quick response times at certain smaller practices
• high ratings for specific individual physicians for their clinical competence and bedside manner

Common complaints

• long waiting times in offices and waiting rooms
• difficulties reaching staff by phone and slow response to messages
• perceived rudeness or lack of empathy from front desk and medical staff
• billing and administrative issues including collection agency concerns
• perceived lack of listening or dismissive behavior from some providers