Mercy Health — St. Elizabeth Internal Medicine
Internal Medicine • Youngstown, OH
Ratings by platform
- CMS HCAHPS data via Momentary Labs: 2 out of 5 stars (based on 985 patient surveys) (985)
- Promallu (aggregated data): 2.7 out of 5 stars (708)
- Care Transparency: 81 out of 100
What patients say
Patients praise
- High patient satisfaction scores reported by some metrics
- Effective nurse communication recognized as a strength in some surveys
- Caring and attentive staff noted by some patients
- Clean, fresh atmosphere reported in outpatient areas
Common complaints
- Billing issues and collection concerns
- Concerns regarding staff responsiveness and timeliness of care
- Insufficient nurse and doctor communication in specific instances
- Cleanliness and noise level complaints
- Lack of bedside manner and unprofessionalism reported in some patient experiences
In patients' words
"The staff was very good. During pre surgery the assistants provided a relaxing atmosphere. The out patient area of the hospital seemed fresh and clean."
— Promallu review"Emergency treated me well The floor they released me to were unequipped to move me off the toilet. They were unprofessional. No privacy."
— Promallu review"They should not be allowed to ruin my credit because they failed to send me a bill."
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Meet our Doctors
Patients praise: Thorough and comprehensive care · Compassionate and kind bedside manner.
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