Emergency Care - UPMC Memorial - York, PA
Emergency Medicine • York, PA
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 3 out of 5 stars (CMS HCAHPS) (459 patient surveys)
- Birdeye: 2.3 out of 5 stars (728 reviews)
- Healthgrades: 74% Patient Experience Rating (N/A)
What patients say
Patients praise
- Specific physicians praised for listening and caring demeanor
- Strong ratings for hospital cleanliness and quiet environment
- High patient recommendation rate in formal surveys compared to informal reviews
Common complaints
- Long wait times in emergency department
- Concerns regarding staff responsiveness and accessibility
- Communication issues between staff and patients
- Reports of perceived unprofessional or condescending behavior by some staff
- Errors in medical record documentation
In patients' words
"Yesterday, I went to the ER/D for a CT. I was there for 8 hours. They gave me a CD with the results. The results were for an MRI on a patient that was done 27 years ago."
— Birdeye Review"By far the worst hospital I have ever been to. The staff are openly hostile to the patients. The doctors and nurses are condescending, arrogant."
— Yelp Review"Dr. Calcagno is amazing! He truly listens and takes his time with his patients. He made me feel comfortable, heard, and never rushed during my visit."
— Birdeye ReviewMore clinics in York
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