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Baylor Scott & White Family Medicine

Internal Medicine • Wylie, TX

What patients say

Patients praise

  • Exceptional listening skills and thoroughness of physicians
  • Caring, compassionate, and professional demeanor
  • Clear communication and explanation of treatments
  • Efficient clinic operation and friendly staff
  • Strong, long-term patient-provider relationships

Common complaints

  • Long wait times to get an appointment due to provider popularity

In patients' words

"Dr Caudill is seriously the BEST doctor I've ever been to. Very thorough and always caring."

— Healthgrades review for Dr. Travis Caudill

"Dr. MERCER takes the time to explain what going on helps you understand symptoms and treatments."

— WebMD review for Dr. John Mercer

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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