Senior Living |Geriatric Care Management |Wylie Tx
Geriatric Care • Wylie, TX
Ratings by platform
- A Place for Mom, MyCaringPlan, AssistedLivingScout, MiradorLiving: New Haven Assisted Living and Memory Care of Wylie: 7.9/10 (A Place for Mom); 3.9/5 (Aggregate across sources); The Retreat at Wylie (Apartments): 9.8/10 (MyCaringPlan); 4.4/5 (AssistedLivingScout) (New Haven: 37–77 reviews; The Retreat at Wylie: 63 reviews)
What patients say
Patients praise
- Compassionate and friendly direct care staff (in certain facilities)
- Attractive physical amenities, including resort-style pools and well-maintained grounds (specifically in active senior living)
- Helpful geriatric care management services that assist families with navigation and logistics
- Homey atmosphere and engaging activities in some communities
Common complaints
- Staffing issues, including high turnover and unresponsive care (missed meds, delayed call buttons)
- Concerns regarding management, including perceived profit-driven culture, rudeness, and poor communication
- Quality of life complaints such as poor food, lack of activities, and facility maintenance issues (e.g., bug infestations)
- Serious allegations regarding safety, clinical care lapses, and unresponsiveness to family concerns
In patients' words
"My concerns are recurring: staffing turnover, occasional missed/late meds and meals, slow or unresponsive call buttons, and uneven corporate/management follow-through."
— Reviewer for New Haven Assisted Living and Memory Care of Wylie"Yolanda has a wealth of knowledge to share and help you caring for aging family members. It was truly a blessing to have help! She exceeded my expectations and I highly recommend her."
— Reviewer for The Way To Aging Geriatric Care Management"This is a terrible place - they do not care about patients. Response time for help is terrible, they don't call for medical help when needed and treat the old people like dirt!"
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